All orders placed by you before 12 midnight on any particular day, will be delivered to the address mentioned by you in your order by the end of the same day. Any orders placed after 12 midnight will be delivered to the address mentioned on such order, by the end of the following day. We may also provide you the option of choosing the date and time of delivery of your order at the time of placing it via our App. You understand and agree that we shall not be held responsible for failure to deliver your order for circumstances beyond our control including but not limited to strikes, adverse traffic and weather conditions, natural or man-made calamities and other acts of God.
Return & Refunds
We have a “no questions asked return policy” which entitles all our members to return the product(s) at the time of delivery or within 24 hours of delivery if due to some reason you are not satisfied with the quality of the product.
We will take the returned product back with us and issue a credit note for the value of the return products and it will be credited to your account in form of points on the Site. Points are equal to the price of return product (only in return case). This can be used to pay your next shopping bills. Members can also ask for replacement of product in case they receive different product (in quantity). In this case a credit note is issued and member has to pay the difference amount or vice versa.
Cancellation/modification by Customer
You can cancel or modify your order anytime (but before half hour of dispatch) by calling our customer service. In such a case we will refund any payments already made by you for the cancel order or in case the value of modified order is less than the original order, we will credit back to you in form of points, or the amount of order is more than prior order then you have to pay extra amount at the time of delivery. If we suspect any fraudulent, illegal transaction by any customer or any transaction which defies the terms & conditions, we at our sole discretion could cancel such orders with or without notice. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.